HOURS & RATES (All services are +NYS Sales Tax. Cash payments receive a discount, but not on sales tax)

Boarding Check-In Hours: 9:00 A.M- 11:30 A.M, or 2:00 P.M - 5:00 P.M. Check-out is much faster, so you can pick up your pet between 7:30 A.M-12:00 P.M, or 2:00 P.M.-6:00 P.M (unless you have scheduled a grooming). Both locations are closed from 12:00 P.M-2:00 P.M for lunch & shift change.

Dogs sleeping separately pay the base rate per dog, per night.

The nightly rate includes up to 11:00 am on the last day "hotel checkout time". Sometimes the late fees are per dog. See price list for after 11 AM pick up and after 3 pm pickup. There is a fee for checking in or checking out outside of our designated windows (listed above). Checkout after 6 P.M (closing time) counts as an additional night.

Cat Boarding  $44.72 per night for 1 cat, 22.30$ for each additional cat. We have a private room for cat boarding in Monroe (however, it does not have a window). We also take cat(s) in the guest bedroom of the owner's home, which is located in New Hampton. A more formal "cattery" will eventually be under construction at both locations. 

Special Feeding (Cooked Food) or Complex Medicating/Insulin Injections: $5 additional, per day, per dog.

The full number of nights reserved must be paid for in full, despite picking up early or dropping off a day later (if stay falls on a weekend or school holiday where we fully book). Please give 2 weeks notice for any changes in reservation dates to avoid the charge for the nights that were originally reserved, so that we can open the space for another pet. For new clients, a 50% deposit is required to secure the spot, at minimum 2 weeks prior to the boarding stay, typically collected during peak times. There is a 2 night minimum for any new client any day of the year, for any returning client on holidays, weekends following a holiday, and summer weekends (Memorial Day to Labor Day), unless the booking is last minute and we happen to have a cancelation or have the availability. We typically have more space for small dogs for last minute bookings, but for large dogs during peak times it is very rare to have an opening within 2 weeks of a holiday. Please understand that we are seasonal and rely on fully booking during these times to get through the slower months.
 
How to Make a Boarding Reservation?
For Simple Reservations (New Clients & Returning Clients): Booking is done via online portal. You will receive a pending message that provides our detailed FAQ that we recommend reading. If you would like video updates during your pet's stay, you must download the app, "What's App". The day your pet arrives to the facility, you must send the first text on What's App with your pet's name & breed. The online portal, Paw Partner, is where you will make a client/pet profile, upload vaccine requirements, sign the liability waiver, and submit the boarding reservation dates *be sure to select correct location from the drop down menu*. If you are struggling with Paw Partner, please give us a call. If your boarding stay falls within 24 hours, or if your days fall over a summer weekend/holiday, please text or call the appropriate location to check for availability. Upload a picture of your pet to your pet's profile and include emergency contact in the client information section. Once you've completed these steps, give us ~24-48 hours to approve the reservation. You can set up your account by copy & pasting this link into your browser: https://pawpartner.com/pz/book?p=1312592  Alternatively, you can just search for our name and logo on www.pawpartner.com

New Hampton Location
Lia, Owner: 718-795-8175; handles detailed questions (by phone) & video updates for New Hampton location.
Monroe Location
Monroe Phone #: 845-500-2711; Handles video updates for Monroe location.

What is a Simple Reservation?
A simple reservation would be for a pet that we know will board without any complications (the pet has either boarded before or is young, outgoing, and adaptable to new environments). For aggressive dogs, call the owner to be sure we can accommodate your dates. If your pet has any behavioral concerns at all, (aggression or medical), if you are nervous about boarding, or if this is your first time trying to board your pet or enter your pet into daycare, please do not hesitate to call the owner. You are also welcome to call if you just have many unanswered questions and would like some peace of mind. The owner, Lia, handles these conversations for both locations. Contact #: 718-795-8175

Please ring the doorbell before removing your dog from the car to make sure we are ready to take them in.

Requirements to be uploaded in Paw Partner
Dogs- Rabies, Distemper, Bordetella, Negative Fecal/Giardia Test->Mandatory for pets under 1 year
Cats- Rabies